Crisis Intervention & Verbal De-Escalation Training
This 8 hour training program provides the learner with essential skills to deal with non violent crisis situations with confidence. Learn how to handle assaultive, disruptive, and out-of-control behaviour through a combination of verbal, non-verbal and physical intervention skills.
Course Description
This online training program provides the candidate with an internationally recognized certification of completion.
The program can be completed from your home computer, laptop or smart phone. This program can be completed on your own time and pace.
The GCTactical training program and certification is currently recognized and is in use by major corporations and private security agencies in Canada, USA, Europe, Asia, Australia and the Middle East.
VERBAL DE-ESCALATION & CRISIS INTERVENTION CERTIFICATION
Course Outline
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Module 1: Introduction to Verbal De-escalation and Crisis Prevention
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Module 2: Conflict Avoidance VS Conflict Prevention
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Module 03: Effective Communication
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Mental Illness and Emotional Control for Security Professionals and Front-Line Workers
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Module 05: Situational Awareness and Conflict Prevention
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Module 06: Physical Intervention Techniques
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Module 07: Crisis Management
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Module 08: Scenarios
Duration: 8 hours
WHY SHOULD YOU TAKE THIS COURSE ?
What are the benefits ?
- Increased employment opportunities
- Qualify for higher pay wages and salary
- Due diligence and court requirements
- Increased personal qualifications
- Self protection and education
- Increased specialized security training
Who should take this course ?
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Front Line Workers
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Security Guards
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Health Care Workers
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Loss Prevention Officers
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Customer Service Representatives
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Safety Agents
Do you want to register and take this course ?
If you have already paid or have been registered for this training program, you can Login to begin your online course.
If you have not paid and you would like to register for this training program, you can Register Here