What is a Concierge

What is a Concierge

The word “concierge” evolves from the French comte Des cierges, the “keeper of the candler,” a term that referred to the servant who attended to the whims of visiting noblemen at medieval castles.

Eventually, the name “concierge” came to stand for keeper of the keys at public buildings, especially hotels.

There is even a famous prison in Paris that is called The Conciergerie, in honor of the warden who kept the keys and assigned cells to the inmates.

Merriam-Webster Online Dictionary offers this definition:

 
1: “a resident in an apartment building especially in France who serves as doorkeeper, landlord’s representative, and janitor.
2 : “a usually multilingual hotel staff member who handles luggage and mail, makes reservations, and arranges tours”
The role of a concierge is to present a friendly customer service attitude towards patrons and members of the establishment as well as:
Controlling access points
Assist in reporting hazards
serving as a visual deterant for minor incidents